For quite a while now, I’ve been planning to write a series on creating a culture of accountability. There’s a huge amount to say on the subject, and I think anyone in leadership can benefit from having a broad and thorough understanding of the role that accountability plays in shaping a healthy and vibrant […]

While we’re on the subject of calendars, I thought I’d share with you an excellent post from HR World that I stumbled on last week.
This article offers a really useful list of time management tips. I couldn’t have done a better job myself, so they should get the credit!
Here’s an […]

Continued from The Smooth Operator’s Calendar…
By providing a structure that tells you what needs to be done at any given time, a good calendar makes it possible to run your business according to your standard operating procedures or protocols, without having to constantly remember what to do, or worry about whether or not it’s getting […]

Last week, I wrote a little bit about the importance of documenting a set of operational protocols for your small business. This week, I want to take a closer look at how small business owners and executives can implement and manage these operational protocols, once they’re created.
The single most important tool for […]

Continued from “Becoming a Smooth Operator (Documenting Your Operational Protocols)”
In the first half of this post, I made a case for the importance of documenting your business’s operational protocols. Let’s take finance, for example (although we could just as easily talk about sales, marketing, project management, administration, or any other area of your business). […]

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